Privacy Statement
Effective Date: June 20, 2025
Welcome to Virtual Health Associates, LLC. We are a virtual healthcare platform that connects patients with licensed providers for medical cannabis evaluations and related telehealth services. Your privacy is important to us, and this Privacy Statement outlines how we collect, use, and protect your personal information when you visit our site or use our services.
Information We Collect
We collect various types of information to provide and improve our services:
Personal Information: Includes your name, email address, phone number, date of birth, and government-issued ID, which may be required to verify eligibility or identity for medical cannabis programs.

Health Information: As part of the evaluation process, we may collect medical history, qualifying conditions, prescriptions, provider notes, or other protected health information (PHI) required to issue a certification.

Payment Details: While we do not store your full payment information, we collect necessary billing data such as transaction IDs, masked card numbers, and billing addresses through secure third-party processors.

Device and Usage Data: We gather IP addresses, browser types, device identifiers, and usage patterns to help secure and improve our site.

SMS/Mobile Data: If you opt into text alerts or mobile communication, we collect your mobile number, opt-in preferences, and message interaction history.

How We Use Your Information
We use your information to:
Schedule and conduct telehealth visits

Evaluate eligibility and issue medical cannabis certifications

Submit required documentation to state medical cannabis programs

Communicate appointment reminders, status updates, and policy notices

Provide customer support and manage your account

Improve our platform functionality and user experience

Send promotional messages (only with your express consent)

You may opt out of marketing communications at any time using the unsubscribe link or by contacting our support team.
SMS & Mobile Data

We respect your mobile data privacy. We do not share, sell, or rent your mobile opt-in information with third parties. You can unsubscribe from text messaging at any time by replying STOP.

Sharing of Information

We do not sell or rent your personal information. Your data may be shared under the following limited circumstances:

With licensed healthcare providers as needed to deliver care

With state medical cannabis registries, where required by law

With trusted service providers (such as hosting, payment, or e-signature services) under strict confidentiality agreements

As required to comply with legal obligations, enforce our policies, or protect the safety of users
We do not share your health information for advertising purposes.

Data Security
We implement industry-standard measures to protect your information, including encryption of data at rest and in transit, secure data storage, limited internal access, and routine audits. However, no system is completely secure, and we urge you to protect your login credentials and report any suspected breaches.

Data Retention
We retain your personal and health information only as long as needed to provide services or meet legal and regulatory requirements. Health records are retained for a minimum of six years or longer where required by state law. You may request that we delete your data when legally permissible.

Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your information. You may also request a copy of your medical records or revoke consent for marketing communications at any time. To exercise these rights, please contact us using the information below.

Third-Party Links
Our website may contain links to external sites. This Privacy Statement does not apply to those websites, and we encourage you to read their privacy policies separately.

Changes to This Privacy Statement
We may update this statement from time to time. Any significant changes will be posted on our website or communicated via email before taking effect. Continued use of our services after changes are posted indicates your acceptance of the revised policy.

Contact Us
If you have any questions or concerns about this Privacy Statement or how we handle your data, please contact:
Email: mani@virtualhealthassociates.com
Mailing Address: 5216 Lygate Court Unit B Burke VA 22015
Phone: (703) 402-4855
We are committed to protecting your privacy and ensuring your data is handled with care and in full compliance with applicable laws, including HIPAA and state medical cannabis regulations.